Oklahoma City, Oklahoma -- March 20 -- During this rapidly evolving Coronavirus (COVID-19) pandemic, we want to reassure our customers that their safety and reliance on receiving natural gas at their homes and businesses remains a top priority as does the health of employees.
It is standard practice for Oklahoma Natural Gas employees to ask every day: "Are we being careful and keeping safety top of mind?"
Today, the Coronavirus (COVID-19) has added a critical need for safeguarding against the spread of the virus in the community. Companies have a responsibility to do everything they can to limit the virus' spread and help "flatten the curve."
Because of the nature of their job, field employees can play an important role in helping to protect each other and customers from the virus. Oklahoma Natural Gas has heeded the local, state and federal governments' recommendations of social distancing and implemented proactive, precautionary measures. Before being dispatched or entering a customer's home or business, additional questions may be asked to protect the health and safety of our customers and employees.
Maintaining Quality Service
These additional precautions will not change the company's commitment to providing customers with high quality service. Rather, Oklahoma Natural Gas views these efforts as another way to put safety first. As we seek to protect our customers and employees, in limited circumstances, customers may experience delays.
Continuing to Respond to Emergencies
As always, if you smell natural gas or have a natural gas emergency, you should leave the area immediately, then call 911 and us at 800-458-4251.
Keeping Customers Informed
To help keep customers informed as the coronavirus pandemic changes, Oklahoma Natural Gas created a dedicated web page that is updated regularly with information on the company's actions related to the coronavirus. Customers are also encouraged to follow Oklahoma Natural Gas on Facebook and Twitter.