Requesting a New Service Line

Oklahoma Natural Gas is committed to providing excellent customer service to you, our valued customers and builders.

Please note that the following must be completed prior to a service line installation.

  • Kick out must be installed
  • No obstructions can be in the way of our work. This includes bricks, sand, scaffolding, etc.
  • Address must be clearly visible in front of home

Once the site is ready and meets all specific requirements listed above, please enter your service line requests on our Builder Hub or contact us to schedule your order. Service lines are generally installed in a 2-3 week timeframe, so please plan accordingly. 

Enter your requests online 24/7:

We encourage you to request your residential service lines on our new online Builder Hub, designed specifically for you to use 24 hours a day, 7 days a week. To access the Builder Hub, please return to the homepage and log in.

If you cannot enter orders online or need assistance, please contact Builder Services at:

East Region (Tulsa and surrounding areas):
866-206-9587  
slimgaser@onegas.com

West Region (Oklahoma City and surrounding areas):
866-206-9587 
Slimgas-metrookc@onegas.com

Quick Links:

Service Line Request Form - East Region
Service Line Request Form - West Region
Elevated Pressure Request Form


To report a natural gas odor or emergency, leave the area immediately and then call 911 and 800-458-4251.