News Room

Welcome to the Oklahoma Natural Gas News Room. We created the News Room to provide media a single location to find the latest information about Oklahoma Natural Gas. If you have additional needs or inquiries contact Cherokee Ballard.

OKLAHOMA CITY – It only takes a few seconds to damage a buried pipeline, but the consequences could last much longer. To prevent hit gas lines and unnecessary outages, homeowners and excavators should always call 811 to have utility lines marked prior to any digging project. That’s why Oklahoma Natural Gas is joining other utilities in recognizing Tuesday, August 11 (8/11) as National 811 Day.

“11 Days of Giveaways”
Oklahoma Natural Gas is hosting an “11 Days of Giveaways” contest on its Facebook page to promote public awareness about calling 811. Beginning August 1, the company will test followers’ knowledge about natural gas safety with daily prizes that encourage safe digging, natural gas safety and energy efficiency. The contest will run through August 11 – 811 Day.

Oklahoma Natural Gas wants to make sure everyone knows how to dig safely to avoid injury and protect the community from an outage. Underground utility lines may be found in their yards or below their sidewalks, driveways or streets. 

By making the free call to 811 or visiting Okie811.org at least 48 hours, excluding the date of notification, weekends and holidays, before digging begins, homeowners and contractors are connected to the local one call center. Professional locators are then sent to the requested digging site to mark the approximate locations of underground lines with flags, spray paint or both. 

Every digging project, no matter how large or small, warrants a call to 811. 

To learn more about safe digging, visit BeADigHeroOklahoma.com. To participate in our 11 Days of Giveaways, visit our Facebook page at facebook.com/OklahomaNaturalGas.

 

Oklahoma City, OK – As many Oklahomans are facing new challenges due to the COVID-19 pandemic, Oklahoma Natural Gas is encouraging customers to take advantage of the $900 million the federal government recently released to the Low-Income Home Energy Assistance Program (LIHEAP).

LIHEAP, which is a federally funded program that helps eligible households pay a portion of their home energy costs, and the application period runs through May 15 at midnight. The Oklahoma, the program is administered through the Oklahoma Department of Human Services.

“We know that COVID-19 has brought hardships that many of our customers have never faced before, so we want to do what we can to spread the word about this important resource,” said Callie Sneddon, Oklahoma Natural Gas director of customer service.

How to Qualify

  • Applicants must be responsible for direct payment of their heating bills
  • Income eligibility requirements are set at 130% of the federal poverty level

 

Persons Living at Address

Maximum Gross Monthly Income

1

$1,354

2

$1,832

3

$2,311

4

$2,790

5

$3,269

6

$3,748

7

$4,227

8

$4,705

9

$5,184

10

$5,663

11

$6,142

12

$6,621

+1

$479 for each additional person

 

How to Apply

The level of benefit varies according to household income, number of people living in the home, type of residence, type of heating fuel and utility rates. More information is available at www.oklahomanaturalgas.com/LIHEAP.

Ready to Help and Here for Customers

Oklahoma Natural Gas is suspending disconnects due to nonpayment through May 15. A variety of options to make payments or set up alternative payment plans are available to customers who are facing financial difficulties. Customers should visit www.oklahomanaturalgas.com/cares or call 800-664-5463 to discuss alternative payment arrangements. Customer service representatives are available Monday-Friday, 7 a.m. – 7 p.m.

Additionally, the Share the Warmth program provides energy assistance to those whose immediate financial resources simply cannot cover their home-heating expenses. Find out more information at OklahomaNaturalGas.com/special-services/share-the-warmth.

For the latest company actions related to COVID-19, visit: OklahomaNaturalGas.com/coronavirus  or follow us on Facebook and Twitter.

TULSA, Okla. – April 10, 2020 – ONE Gas, Inc. (NYSE: OGS) today announced the ONE Gas Foundation will donate $250,000 to non-profit organizations in Oklahoma, Kansas and Texas to provide emergency relief assistance to residents impacted by COVID-19. $100,000 of this money will be provided in areas served by Oklahoma Natural Gas.  

“We know the challenges from the COVID-19 pandemic are dramatically affecting people’s lives in ways we’ve never seen before,” said Robert Babcock, executive director of the ONE Gas Foundation. “We’re grateful for the invaluable service so many community partners are providing vulnerable populations, and we’re pleased the ONE Gas Foundation is able to help.”

The funds will be available through established community nonprofit organizations throughout the company’s operating areas, including the Greater Kansas City Community Foundation, Austin Community Foundation, El Paso Community Foundation, Tulsa Community Foundation, Topeka Community Foundation and Wichita Community Foundation.

“People who never thought they would need help are now finding themselves facing a new reality,” said Tulsa Area United Way President and CEO, Alison Anthony. “I know that those who can will help today, realizing that they may be the ones who need help down the road.”

Additional Help for Customers
Oklahoma Natural Gas has also extended its suspension of disconnects due to nonpayment through May 1 to lessen any financial hardship from the (COVID-19) pandemic. A new resources page has been created at www.OklahomaNaturalGas.com/cares for customers seeking quick access to information related to making payments and getting assistance. 

For example, the Share The Warmth program provides energy assistance to those whose immediate financial resources simply cannot cover their home-heating expenses.

“We wanted to make it easy for customers to learn of the variety of ways available to them for either paying their bill or applying for bill assistance,” said Cherokee Ballard, public relations manager for Oklahoma Natural Gas. “We also included a list of available resources from the Consumer Financial Protection Bureau that may help customers and businesses during the pandemic.”

Customers can learn more at ONEGas.com/coronavirus

 

April is Safe Digging Month, and now more than ever, it is especially important to dig safely and responsibly. To enhance awareness this year, Oklahoma Natural Gas created a dedicated website BeADigHeroOklahoma.com that includes a new educational video, an interactive digging quiz and valuable safe digging practices.

In the campaign this year, Oklahoma Natural Gas is focused on continued education of the allowable tolerance zone for excavation, why and how to call 811 to have underground lines marked and what the color of each flag represents.

“Given the current COVID-19 shelter-in-place situation, we prefer any non-essential digging projects be postponed to help protect all critical infrastructure, including natural gas, water, sewer and internet,” said Cherokee Ballard, Public Relations Manager for Oklahoma Natural Gas. “Contractors who come into contact with a natural gas line risk injuries and large-scale outages.”

“While we are requesting businesses and large construction projects to hold off on any non-essential digging and excavation, we also understand people will be looking to spend time on yard projects as they follow ‘safer-at-home’ guidance to prevent the spread of COVID-19,” said Ballard.

“Celebrating April as safe digging month is a good reminder for everyone.”

With current COVID-19 safety precautions in place, if a line is damaged, Oklahoma Natural Gas may not be able to enter a home or business to restore gas service to customers.

As a reminder, everyone whose project disturbs the ground needs to call 811 at least 48 hours before starting a project. The underground utility lines within the designated project area will get marked with flags and/or paint at no cost to the home or business owner.

Learn more at BeADigHeroOklahoma.com.

If you can postpone your digging projects, we can help prepare you for a safe and successful project through our interactive Be A Dig Hero campaign that includes:

  • An entertaining, animated video that illustrates the lives of underground pipes.
  • An online quiz to test your knowledge before starting your digging project.
  • An overview of what the various flag colors posted on the ground represent.
  • Safe digging coloring sheets to keep your kids busy.

 

Here’s the link to the animated video:  https://youtu.be/cND2vL9nrM4
Oklahoma City, OK – During this rapidly evolving Coronavirus (COVID-19) pandemic, we want to reassure our customers that their safety and reliance on receiving natural gas at their homes and businesses remains a top priority as does the health of employees.

It is standard practice for Oklahoma Natural Gas employees to ask every day: “Are we being careful and keeping safety top of mind?” 

Today, the Coronavirus (COVID-19) has added a critical need for safeguarding against the spread of the virus in the community. Companies have a responsibility to do everything they can to limit the virus’ spread and help “flatten the curve.”

Safety First
Because of the nature of their job, field employees can play an important role in helping to protect each other and customers from the virus. Oklahoma Natural Gas has heeded the local, state and federal governments’ recommendations of social distancing and implemented proactive, precautionary measures. Before being dispatched or entering a customer’s home or business, additional questions may be asked to protect the health and safety of our customers and employees. 

Maintaining Quality Service
These additional precautions will not change the company’s commitment to providing customers with high quality service. Rather, Oklahoma Natural Gas views these efforts as another way to put safety first. As we seek to protect our customers and employees, in limited circumstances, customers may experience delays.

Continuing to Respond to Emergencies
As always, if you smell  natural gas or have a natural gas emergency, you should leave the area immediately, then call 911 and us at 800-458-4251.

Keeping Customers Informed
To help keep customers informed as the coronavirus pandemic changes, Oklahoma Natural Gas created a dedicated web page (OklahomaNaturalGas.com/coronavirus) that is updated regularly with information on the company’s actions related to the coronavirus. Customers are also encouraged to follow Oklahoma Natural Gas on Facebook and Twitter.
 
Oklahoma City, OK – During this rapidly evolving Coronavirus (COVID-19) pandemic, we want to reassure our customers that their safety and reliance on receiving natural gas at their homes and businesses remains our top priority. 

A Committed Team Focused on Customers 
Our employees are steadfast in their commitment to safety, providing customers with the high-quality service they deserve. We will continue to take proactive, precautionary measures to protect our employees, which includes asking customers additional questions before technicians are dispatched to their homes or businesses. As we seek to protect our customers and employees, in limited circumstances, customers may experience delays.

Ready to Help and Here for Customers
In order to lessen any financial hardship the Coronavirus (COVID-19) pandemic may have on our customers, we are temporarily suspending disconnects due to nonpayment through April 15. We offer a variety of options to make payments or set up alternative payment plans. If you are facing financial difficulties, please contact us to discuss short-term payment extensions and long-term payment assistance.

Self-service phone system at 800-664-5463.
Customer service representatives (available Monday-Friday, 7 am - 7 pm CT) at 800-664-5463.

The Share The Warmth program also provides energy assistance to those whose immediate financial resources simply cannot cover their home-heating expenses.  Find out more information at OklahomaNaturalGas.com/special-services/share-the-warmth.

Continuing to Respond to Emergencies.
Throughout this pandemic, our teams remain hard at work. If you lose gas service or have an emergency, you can report it to us by calling 800-458-4251at any time. For updates and other important information, you can also follow us on Facebook and Twitter

Lastly, we’ve set up a dedicated web page (OklahomaNaturalGas.com/coronavirus) where you can find all the latest updates we have on our actions related to the Coronavirus (COVID).
 

To report a natural gas odor or emergency, leave the area immediately and then call 911 and 800-458-4251.