News Room

Welcome to the Oklahoma Natural Gas News Room. We created the News Room to provide media a single location to find the latest information about Oklahoma Natural Gas. If you have additional needs or inquiries contact Cherokee Ballard.

OKLAHOMA CITY – Aug. 8, 2019 – Ahead of 811 Day, August 11, Oklahoma Natural Gas is reminding customers about the importance of calling 811 before any digging project – big or small.

As a natural gas distribution company with underground utility lines, we want to make sure everyone knows how to dig safely to avoid injury and protect the community from an outage. Underground utility lines may be found in your yard or below your sidewalk, driveway or street. 

By making the free call to 811 or visiting at least 48 hours before digging begins, homeowners and contractors are connected to Okie 811, the local one call center. Professional locators are then sent to the requested digging site to mark the approximate locations of underground lines with flags, spray paint or both. 

Hitting a natural gas line when digging can result in injuries and outages. Every digging project, no matter how large or small, warrants a call to 811. 

Oklahoma Natural Gas is conducting a contest on social media to promote public awareness about calling 811. Since August 1, the company has been posting a new clue every day to engage their followers and provide them with valuable tips about safe digging. The contest wraps up on 811 Day when a grand prize winner will be chosen.

OKLAHOMA CITY – June 11, 2019 – Oklahoma Natural Gas, a division of ONE Gas, Inc., today announced a new convenient feature for customers. Customers can choose to be alerted about their accounts through text and email messages.

Through a new communication preferences feature, customers can elect to receive alerts reminding them when their bill is due, confirming payment and notifying them of any general account updates. Customers who have provided a cell phone number or email address and have agreed to receive text and email messages about their account will automatically be opted in to the new messaging system.

“This messaging system makes conducting business with us even more convenient for the customer,” said Brian Burke, vice president of customer service. “You have the ability to select and opt-in to all alerts you find useful.”

Customers are encouraged to log in to their account at and select, “Make Changes to my Account.” From there, they can manage all of their alert and message preferences.

Oklahoma City, Okla. – April 10, 2019 – April is National Safe Digging month. As a utility company that has underground utility lines, we want to make sure everyone knows how to dig safely to avoid injury and protect the community from an outage. Underground utility lines can be found in your front yard, side yard and backyard, under sidewalks and driveways, in streets, rights-of-way and even fields, creeks and other water crossings. You never want to guess where a line is located. The following tips will provide you some top safe digging techniques.

Call 811. If you are digging for a project, no matter if you are using a shovel, a backhoe or some other excavation machine, you must call 811 at least two full business days before you start. This allows the utility companies to mark their underground utility lines so that you don’t damage them. (You can also visit at to make your request online). It’s a free service. 

Flags and Paint. Utility companies use colored flags and paint to mark the underground utility lines. The markers identify the approximate location and show you where you should avoid digging.

If a flag is moved, do not try to replace it yourself. Call 811 to have it corrected. 

  • Do not rely on old paint markings or flags. You must call in for your own project.
  • Whoever is digging needs to be the one to call. 
  • If your project lasts more than 14 working days, you must call 811 again to update and re-mark your project.
  • If you hire a contractor, make sure they call 811 prior to digging. 
  • Tolerance Zone. The tolerance zone is the area on each side of the utility pipe. You are required to hand dig in this area to avoid any contact or damage to the line.

If you smell gas while digging or damage a natural gas line, leave the area immediately. Do not use any electrical equipment such as phones or vehicles. Call 911 and the Oklahoma Natural Gas Emergency Line at 800-458-4251 (staffed 24/7). Do not try to make any repairs yourself and do not try to cover the damage.

Here are some signs you may have hit a natural gas line or have a leak:

  • smelling natural gas 
  • hearing a hissing noise 
  • bubbling in standing water
  • dead area in an otherwise healthy grassy area

OKLAHOMA CITY – Jan. 21, 2019 – Oklahoma Natural Gas reminds customers that heating your home with natural gas is a safe, reliable and energy-efficient way to stay warm throughout the winter. However, it’s important to make sure that your natural gas heaters and appliances are working properly to prevent the creation of carbon monoxide.

Carbon monoxide is an odorless, colorless and tasteless gas. Overexposure can lead to carbon monoxide poisoning, which can result in illness or even death. Carbon monoxide is created by the incomplete or improper burning of fuel, including natural gas. 

What can you do to prevent carbon monoxide exposure?

  • Install a carbon monoxide detector, which are available at most retailers and hardware stores.
  • Pay attention to the color of the flame on your natural gas appliances – a yellow flame instead of a blue flame is a warning sign that the appliance is not operating or venting properly. If you see a yellow flame, turn off your burner and call Oklahoma Natural Gas.
  • Never use a natural gas range or outdoor space heater to heat your home. 
  • Check and maintain proper ventilation of your appliances and chimney flues. 
  • Clean or replace your furnace filters regularly and have a qualified contractor inspect your heating equipment annually.

Carbon monoxide poisoning can cause flu-like symptoms, including headache, dizziness, ringing in the ears, fatigue and vomiting. As carbon monoxide levels increase, symptoms may become more severe and include shortness of breath, muscular weakness, mental confusion and unconsciousness. 

 If you experience the symptoms mentioned above or suspect the presence of carbon monoxide, immediately leave the house or building, then call 911 or local emergency responders, if necessary, to request medical assistance. Emergency responders are trained to identify and treat the symptoms of carbon monoxide poisoning, as well as assess the source of the carbon monoxide.


To report a natural gas odor or emergency, leave the area immediately and then call 911 and 800-458-4251.