When You Smell Gas

To report a natural gas odor or emergency, leave the area immediately and call 911 and us at 800-458-4251.

What to Do If You Smell Gas

Natural gas is intentionally odorized so that the average person can smell it easily. Natural gas is flammable and can be ignited by heat, sparks or flames. If you think you have a leak follow these rules to avoid causing a spark, fire or explosion:

  • DON'T open or close your windows or garage door. 
  • DON'T light a match or cigarette.
  • DON'T use your phone, tablet, computer or other mobile devices.
  • DON'T flip a light switch or ring a doorbell.        
  • DON'T start your vehicle if nearby.

Methane Detectors

Methane detectors are available for purchase and help keep your family safe by detecting natural gas in your home. To make sure they work properly, customers should follow the manufacturer's instructions for installation and maintenance.